Refunds and Warranties

At Ivy & Rose, Your satisfaction is guaranteed. We stand by a full 100% money back return policy because our goal is for you to be happy with your purchase. We accept returns and we will give you a full refund* if the item is shipped back within 30 days of receipt. Buyer is responsible for the cost of return shipping. Any courier is acceptable for return shipping; signature confirmation is optional.

To initiate a return, email contact@ivyandrose.com. We will provide a packing slip and return instructions. You must include this packing slip in the return box in order to insure proper processing of your return

 

*Return Policy Terms and Conditions

Exceptions / non-returnable items

Our return policy does not apply to any custom work or any pieces that were modified (other than resizing). Custom design fees and service/shop fees are non-refundable. This includes the service fee for resizing, the service fee for setting, engraving fees, and appraisals.

Resized items are returnable for a full refund for the cost of the item excluding the resizing fee, with the exception of eternity bands. Items that were modified or special order are subject to a restocking fee upon return. Items that were paid with a payment plan are also subject to a restocking fee.

All items must be returned in the same condition in which they were shipped out. If received otherwise, there will be a restocking fee assessed. Our jewelry is of high quality and should remain in good condition if properly treated and maintained. However, if a problem is to occur, please feel free to contact us.

Warranties

We've got you covered

All of our custom made and production jewelry that we have created is covered by our standard 2 year warranty, free of charge. We offer free coverage of any irregularities not related to normal wear and tear, as well as lifetime service for wear and tear at deep discounts.

Exceptions:

  • Estate jewelry is not included in our warranty policy.
  • Our custom cut gemstone collection and gemstone stacking bands are covered by a 3 month warranty. 
  • Warranty is void if the piece has been worked on by an individual or jeweler outside of Ivy & Rose